Who we are

Suggested text: Our website address is: https://barkersk9hydro.co.uk.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

This privacy notice describes how Barkers K9 Hydrotherapy use your personal data.

1. CLIENTS WHOSE PETS ARE TREATED BY BARKERS K9 HYDROTHERAPY

What personal data do we collect?
We may collect the following:

  • Name and title

  • Address

  • Email

  • Contact telephone numbers

We only request information, that we have a legitimate requirement for, to enable us to fulfil our role as a service provider.

What do we do with your personal data?
We use your personal data for:

  • Internal record keeping.

  • To gain medical history and veterinary permission from members of the multi disciplinary team that have treated or cared for your pet prior to referral to Barkers K9 Hydrotherapy (for example: first opinion vets, specialist referral vets, physiotherapists, osteopaths, etc). We are legally required to obtain veterinary permission prior to treating any patient.

  • Pet insurance companies to enable processing of insurance claims.

WE DO NOT BUY OR SELL LISTS OF POTENTIAL CLIENTS OR SUPPLIERS

Can you see the personal data we hold about you?
You may request to see the personal data we hold about you. Provision of such information will be subject to your request not being found to be unfounded or excessive, in which case a charge may apply. You will be required to provide appropriate evidence of your identity including photo identification such as a passport or driving licence and a recent utility bill showing your current address.

Can you change or delete your personal data?
We want the data we store to be correct, so we will rectify any information that you inform is incorrect.
You have the right to ask us to withdraw your consent or erase your personal information. Your request will be complied with once the data is no longer required for the original purpose and if there is no requirement for the information to be retained to comply with national law.

Can you complain about the way we process your data?
If you feel that we are not complying with GDPR legislation in how we are storing/treating your personal data then in the first instance please email barkersk9@btinternet.co.uk with your complaint. If your complaint is not resolved to your satisfaction you have the right to lodge a complaint with the Information Commissioner’s Office (ICO)

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.